| Returns & Exchanges |
In accordance with consumer protection regulations, customers are entitled to a 7-day inspection period (including weekends and holidays) starting from the date the product is delivered.
If you wish to request a return or exchange, please contact our customer service within 7 days of receipt and provide the following information:
Customer Service Email: offline.taiwan@gmail.com
※ The inspection period is for evaluating whether the product meets your expectations and is not a trial period.
| Return & Exchange Conditions |
All returned or exchanged items must meet the following conditions:
| Shipping Fee Policy |
The following cases are eligible for return/exchange with shipping fees covered by us:
For the following cases, shipping fees will be borne by the customer:
| Return & Exchange Process |
Contact customer service
→ Eligibility confirmation
→ Properly repack the item
→ Ship back to designated address
→ Inspection upon arrival
Return:
→ Refund will be processed after inspection
Exchange:
→ After the original order is returned, a new order must be placed for the desired item
※ Return shipping instructions will be provided by customer service
| Refund Policy |
For credit card payments:
Once the return is approved, the refund will be issued directly to the original credit card account.
The refund process typically takes 7–21 business days,
depending on the issuing bank’s processing time.
| Additional Notes |
If you need the item urgently, we recommend placing a new order directly and requesting a return for the original order separately.
We reserve the right of final decision on all return and exchange requests.
※ The 7-day inspection period is for evaluation purposes only and is not a trial period.
| International Orders |
The following terms apply to international orders:
the actual return/exchange process will be handled case by case with customer support.
The following situations are not eligible for return or exchange:
In accordance with consumer protection regulations, customers are entitled to a 7-day inspection period (including weekends and holidays) starting from the date the product is delivered.
If you wish to request a return or exchange, please contact our customer service within 7 days of receipt and provide the following information:
- Name
- Order number
- Contact number
- Product name (for return/exchange)
- Reason for return/exchange and product photos
Customer Service Email: offline.taiwan@gmail.com
※ The inspection period is for evaluating whether the product meets your expectations and is not a trial period.
| Return & Exchange Conditions |
All returned or exchanged items must meet the following conditions:
- Item must be unused
- No damage caused by human factors
- All items, accessories, gifts, and manuals must be complete
- Original packaging must be intact (including outer box)
- Requests made after the 7-day inspection period
- Products that have been used or damaged due to human factors
(e.g., scratches, wear, stains, breakage, etc.) - Incomplete packaging or missing accessories
- Missing invoice
- Malicious or excessive return/exchange requests
| Shipping Fee Policy |
The following cases are eligible for return/exchange with shipping fees covered by us:
- Defective products
- Incorrect items shipped (wrong product/specification)
For the following cases, shipping fees will be borne by the customer:
- Incorrect size selection
- Color does not meet expectations
- Product does not meet personal expectations
- Change of personal preference or usage needs
- Return shipping cost (sending the item back)
- Reshipping cost (sending the replacement item)
| Return & Exchange Process |
Contact customer service
→ Eligibility confirmation
→ Properly repack the item
→ Ship back to designated address
→ Inspection upon arrival
Return:
→ Refund will be processed after inspection
Exchange:
→ After the original order is returned, a new order must be placed for the desired item
※ Return shipping instructions will be provided by customer service
| Refund Policy |
For credit card payments:
Once the return is approved, the refund will be issued directly to the original credit card account.
The refund process typically takes 7–21 business days,
depending on the issuing bank’s processing time.
| Additional Notes |
If you need the item urgently, we recommend placing a new order directly and requesting a return for the original order separately.
We reserve the right of final decision on all return and exchange requests.
※ The 7-day inspection period is for evaluation purposes only and is not a trial period.
| International Orders |
The following terms apply to international orders:
- Free return/exchange shipping does not apply to international orders
- Customers are responsible for all international shipping costs, including return shipping, reshipping, duties, and customs-related fees
- For defective or incorrect items, please contact customer service in advance for further assistance
the actual return/exchange process will be handled case by case with customer support.
The following situations are not eligible for return or exchange:
