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Delivery Policy

| Shipping Methods |
Taiwan (Main Island Only)

Carrier: Kerry TJ Logistics
Delivery Method: Home delivery

※ Currently, shipping is available within Taiwan main island only. Offshore islands are not supported at this time.

| Shipping Fees |

Free shipping on orders over NT$3,000 (per order)
Orders below NT$3,000 will be charged a flat shipping fee of NT$120

※ If an order is split into multiple shipments, shipping fees will be calculated separately based on each shipment
※ If any split shipment does not meet the free shipping threshold, shipping fees will apply

| Shipping Time (In-Stock Items) |

Orders will be shipped within 2–7 business days after order confirmation (excluding the order date)
Weekends and public holidays are not included

※ Shipping may be delayed under the following circumstances:

Peak seasons or promotional periods
Natural disasters or unforeseen events

| Pre-Order Items |

Pre-order items will be shipped according to the timeline stated on the product page
If an order contains both pre-order and in-stock items, all items will be shipped together once the pre-order item is available

※ Split shipping is not available for combined orders. Please place separate orders if needed.

| International Shipping |
International orders are subject to separate shipping quotation:

Please contact customer service within 1 day after placing your order to confirm shipping fees
Shipping costs will be quoted based on your order details and destination
Shipment will be arranged only after the quotation is confirmed and accepted

※ If no contact is made within 1 day, the order will be considered as accepted with the shipping charges, and shipment will be processed accordingly

| International Shipping Fees & Charges |

Shipping fees are collected upon delivery (COD) by the carrier
Actual shipping costs depend on destination, package size, and weight
Additional charges may apply, including:
Import duties
Local taxes
Customs clearance fees

All additional charges are the responsibility of the recipient

| Notes |

Actual delivery time depends on the carrier’s operation
Please ensure all shipping information is accurate to avoid delays
If a package is returned due to recipient-related issues (e.g. incorrect address, refusal, unclaimed), reshipping will require additional shipping fees